CatchPiracy

Help Center

Find answers to common questions, or contact our support team if you need further assistance.

Product

What can I protect on CatchPiracy?
We protect all digital products like apps, ebooks, software, videos, etc.
How does your platform work?
Our AI Agent crawls entire internet to find your asset and uses AI to detect un-authroized use.
How can I use your product?
After sign up, you can simply add your assets and trigger scan.
What does your scan results mean?
Our scan results show all URLs where your unauthorized distribution of your content was found.
Where do you submit takedown notices?
Our system automatically submits and follows up notices submitted to webmasters, hosting (like DigitalOcean), DNS manager (like CloudFlare) and Domain registrar (like NameCheap).

Billing & Payments

What payment methods are accepted?
We accept major credit cards, debit cards, and PayPal.
How do I view my invoices?
Go to your account settings and select "Billing" to view and download invoices.
How do I cancel my subscription?
You can cancel your subscription anytime from your billing settings. Your access will remain until the end of the billing period.
Can I get a refund?
Refunds are handled on a case-by-case basis. Please contact support for assistance.

Technical Support

What browsers are supported?
CatchPiracy works best on the latest versions of Chrome, Firefox, Safari, and Edge.
I found a bug. How do I report it?
Please email support@catchpiracy.com with a detailed description and screenshots if possible.
Why am I not receiving emails from CatchPiracy?
Check your spam folder and ensure that notifications@catchpiracy.com is added to your contacts.
How do I contact support?
Email us at support@catchpiracy.com or use the "Get support" button on the Contact page.

Privacy & Security

How is my data protected?
We use industry-standard encryption and security practices to protect your data. See our Privacy Policy for details.
Can I export my data?
Yes, contact support to request a data export.
Where can I read your privacy policy?
You can find our Privacy Policy at /legal/privacy.